Frequently Asked Questions

1. Does The Nomad set everything up?

2. How can I book The Nomad Pop-Up Hotel Services?

3. What’s included in each room?

4. Will there be lighting in the room?

5. Can I smoke inside the accommodation?

6. What payment options do you offer?

7. Do all prices include VAT?

8. Do I receive an invoice for my booking?

9. How many people per tent?

10. Can I book for one night?

11. What if it’s raining?

12. Can I bring my pet?

13. How much space is required for each tent?

14. Can we pitch our own tents on site as well? (Festivals)

15. If we come in a group can we have our tents close to each other? (Festivals)

16. How do I book for a festival? (Festivals)

17. How do I find my accommodation when I arrive? (Festivals)

18. Can I charge my mobile phone or camera? (Festivals)

19. Can I enter your camping without a ticket for the festival? (Festivals)

20. Do all the accommodations have a door lock? (Festivals)

21. Will The Nomad Pop-up Hotel have exclusive toilets and showers for its guests? (Festivals)

22. What should I do if: I lose my keys/code, need medical assistance or have an emergency? (Festivals)

23. Do the prices shown include the ticket for the festival? (Festivals)

24. What facilities are there for guests with disabilities? (Festivals)

25. When I arrive, where do I go? (Festivals)

26. May I have a campfire? (Festivals)

27. Can I bring a guitar? Instruments? (Festivals)

28. What to do with my trash/waste? (Festivals)

29. What if I can’t make it? Can I cancel my booking? Are their any cancellation fees? (Festivals)

30. Can My friends come into The Nomad Pop-Up Hotel area during my stay? (Festivals)

31. Who do I contact to discuss specific needs? (Festivals)

32. What can I bring into The Nomad Pop-Up Hotel area? (Festivals)

33. What’s the deal with parking? (Festivals)

34. How often are bed linens and towels changed? (Fetsivals)

35. How often will the room/tent be cleaned? (Festivals)

36. Are there swimming facilities? (Festivals)

37. Is there a cooking area? (Festivals)

38. How do I contact Lost & Found? (Festivals)

39. Can I call somebody if I can’t find the The Nomad Pop-Up Hotel camp? (Festivals)

40. Do I have to check out when leaving? (Festivals)

41. Damages and Loss? (Festivals)

42. How can I keep up with news and updates about The Nomad Pop-Up Hotel?

 


 

Answers

1. Does The Nomad set everything up?

YES! We’ll do everything for you. Let someone do the hard work for you! Imagine turning up to a pitched-up tent, furnished and ready for you on arrival. You just have to book it through our website and meet our team at the reception.

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2. How can I book The Nomad Pop-Up Hotel Services?

Festivals:
You can make a booking for festival accommodation via the booking system on our website or by contacting us directly.

You will receive a booking confirmation via email. Please notify us immediately if you don’t receive a confirmation email within 48h and if the details in our confirmation are incorrect.

Our online booking system is provided by Checkfront (checkfront.com).

Bespoke Hire / Events:
Please contact us directly we are here to help make your event special and unforgettable.

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3. What’s included in each room?

Room details are dependent on event or location and may change slightly. Please check the room info on the booking page for full details of the accommodation you are booking. If you have any questions about our facilities and optional extras please contact us and we will be happy to help.

Please note: When booking our Standard package You will have to bring towels and we recommend a sleeping bag or blanket in case it gets cold at night.

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4. Will there be lighting in the room?

It will depend on the location where we pitch up the tents, however, all rooms will have a LED lantern.

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5. Can I smoke inside the accommodation?

No. Smoking is not allowed in any of our accommodations!
Please check with reception staff to find out about available smoking areas.

The Nomad Pop-Up Hotel has a zero tolerance drugs policy. Any illegal drugs will be confiscated and the police may decide to prosecute. “Legal highs” are also strictly prohibited and may result in ejection from The Nomad Pop-Up Hotel camp.

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6. What payment options do you offer?

We accept: Visa, MasterCard, American Express, JCB, Discover, Diners Club and more…
You can make your payment through one of the displayed solutions on our booking system.
(Our booking system is a secure platform that respects and ensures your privacy. We do not provide or sell your data to others.)
Should you wish to pay by wire transfer please contact us directly.

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7. Do all prices include VAT?

Yes, all prices shown include VAT at the legal rate.

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8. Do I receive an invoice for my booking?

Invoices will be sent upon request.
Invoices will be issued by: Nomad Constellation Lda – NIF: 513701990.

Please pay special attention when entering your contact details to ensure they are correct.
You will also receive a booking receipt with all the details of your reservation via email.
Please notify us immediately if you don’t receive a confirmation email within 48h and if the details in our confirmation are incorrect.

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9. How many people per tent?

Our room packages are designed for up to 4 people per tent.
These numbers allow room for the other gear (other than beds) that we like to include in our glamping packages.
However, at festivals and other private hires the tent can easily accommodate up to 6 people.

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10. Can I book for one night?

Festivals:
During festivals, you might have to book the full length of the event. Please check the room package on the booking page for full details & availability.

Bespoke Hire / Events:
For private hires the minimum of nights you can book are two with a minimum of five tents. Please contact us directly with any questions. We are here to help.

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11. What if it’s raining?

Tents constructed of cotton canvas do not only create a warm and romantic atmosphere, cotton is also known to be fire retardant, breathing, natural material which is completely waterproof. We do recommend checking the weather forecast and coming prepared. (Check out our list of festival essentials)

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12. Can I bring my pet?

We are huge pet lovers but unfortunately not. Pets are not allowed in any of our glamping experiences (including festivals which allow pets).

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13. How much space is required for each tent?

Our 5m bell tents require a minimum of 7m x 7m of flat area.

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14. Can we pitch our own tents on site as well? (Festivals)

We regret that we do not allow other tents on site. We have to respect that guests have paid to stay at The Nomad Pop-Up Hotel and that their payment entitles them exclusive access to our communal areas and services.

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15. If we come in a group can we have our tents close to each other? (Festivals)

We do our best to accommodate larger groups to stay together.
Please contact us in advance in order to arrange.

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16. How do I book for a festival? (Festivals)

Check out our homepage for available festival packages or please contact us directly for more information and availability.

Booking a can be done easily via our website:

  1. Choose a festival where you would like to book a room.
    Add the package you want to rent and number of people to your shopping cart.
  2. Pay in advance and receive a confirmation email.
  3. Arrive at The Nomad Pop-Up Hotel with a copy of your confirmation email and start your festival glamping experience.

During festivals you might have to book the full length of the event. Please check the room package on the booking page for full details of the accommodation you are booking.

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17. How do I find my accommodation when I arrive? (Festivals)

You can find The Nomad Pop-Up Hotel in various festival site maps. When you get to our camp someone from our team at reception will help you with check-in and show you the room reserved for you.
We recommend bringing a printed version of your reservation to speed up the check-in process.

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18. Can I enter The Nomad Pop-Up Hotel camp without a ticket for the festival? (Festivals)

It will depend on your accommodation package and conditions provided by the festival. We do our best to offer a charging station at all sites. Please contact our team on-site or contact reception for detailed information.

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19. Can I enter The Nomad Pop-Up Hotel camp without a ticket for the festival? (Festivals)

No. In order for you have access to The Nomad Pop-Up Hotel you must have a festival wristband/ticket for the entire duration of the festival.
Please note: You will have to purchase your festival ticket separately.

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20. Do all the accommodations have a door lock? (Festivals)

Yes, you will be given a key or code for the lock at the time of your check-in.

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21. Will The Nomad Pop-up Hotel have exclusive toilets and shower area for its guests? (Festivals)

In most cases yes, it will depend on the conditions provided by the festival.

We will use our best endeavor to ensure that our rooms and other facilities, where provided, are functional and suitable for its purpose, and is of a standard and quality that could be reasonably expected from a facility that is portable, temporary and field-based, and subject to the temperament of the weather.

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22. What should I do if: I lose my keys/code, need medical assistance or have an emergency? (Festivals)

Please contact our team on-site or contact reception.
Should you need immediate medical assistance, alert the nearest staff member ASAP.
If you do call 112 or report an emergency to a security officer, prepare to answer the following questions:

  • Where is the emergency?
  • What is the emergency?
  • Is anyone injured? If so, how many?
  • What are their injuries?
  • Who is reporting the emergency?
  • Wait for questions!

We are here to keep you safe!

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23. Do the prices shown include the ticket for the festival? (Festivals)

No. All prices shown do not include: tickets for the festival!
You will have to purchase your festival ticket separately.

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24. What facilities are there for guests with disabilities? (Festivals)

Please contact us prior to the festival so that we are aware of your needs and please visit the festivals Information page for details about access programs for guests with disabilities.

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25. When I arrive, where do I go? (Festivals)

If you have booked your stay with us you will be notified how to check-in and receive your access wristband.
If you still have questions please contact us and someone will be in touch with you shortly.
You can only access The Nomad Pop-Up Hotel with authorised wristbands!

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26. May I have a campfire? (Festivals)

Absolutely NO open flames – Campfires, fire pits, fire cages or any other open flame devices are prohibited on the entire festival grounds.
ONLY small propane bottle type cooktops are allowed in designated areas. Please check with reception for more information.

If you notice open fire, like a campfire, please report it to our team or festival staff.
If fire breaks out, please see to your own safety first, keep calm and act conscientiously.
If you do call 112 or report fire to a security officer, prepare to answer the following questions:

  • Where is the fire?
  • What is on fire?
  • Is anyone injured? If so, how many?
  • What are their injuries?
  • Who is reporting the fire?
  • Wait for questions!

Please also refer to the festivals website for further rules & restrictions.

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27. Can I bring a guitar? Instruments? (Festivals)

Acoustic only, sure. Please be courteous of your neighbours and abide by the noise curfew. If our team asks you to quiet down, please do so!

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28. What to do with my trash/waste? (Festivals)

Elevating the Leave No Trace philosophy, our goal is to “Leave it Better” than when we arrived. Help by bringing reusable eating utensils, plates, cups, and cloth napkins, and by removing products from packaging and cardboard boxes before coming.
The Nomad Pop-Up Hotel will provide trash bags for each room and complimentary trash pickup is also available.
Place your bagged trash at the door of your room and it will be picked up by our team or bring it to the reception for us to dispose.

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29. What if I can’t make it? Can I cancel my booking? Are there any cancellation fees? (Festivals)

Yes, you can cancel your booking. And yes, you’ll have to pay a small cancellation fee.

  • 25% Until 30 days before the event date.
  • 50% within 10 to 29 days before the event date.
  • 75% to less than 10 days before the event date

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30. Can My friends come into The Nomad Pop-Up Hotel area during my stay? (Festivals)

Only between 12h00 and 20h00 and only two guests per tent!
Please contact our team on-site or contact reception for detailed information.
We have to respect that guests have paid to stay at The Nomad Pop-Up Hotel and that their payment entitles them to our communal areas and services.
All guests will be given The Nomad Pop-Up Hotel wristbands when they ‘check-in’.

Our reception staff will only admit guests that have the correct wristbands.

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31. Who do I contact to discuss specific needs? (Festivals)

Please contact us and someone will be in touch with you shortly.

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32. What can I bring into The Nomad Pop-Up Hotel area? (Festivals)

The following items are allowed inside The Nomad Pop-Up Hotel area.
Please make sure to check out what items are allowed and prohibited inside the FESTIVAL GROUNDS as well as these items are different.

Please Note: We do not accept responsibility for the loss or damages of any personal possessions. You are solely responsible for the safety and protection of your personal belongings and you are advised not to bring any items of value with you to the festival!

WHAT TO BRING?

Clothing

  • Warm and cold weather clothing
  • Waterproof jacket (hopefully you won’t need it)
  • Hat & Sunglasses
  • Sneakers / Flip-flops
  • Swimwear

Camping Gear

  • Towels / blanket / sleeping bag
  • Trash bags
  • Shades / Umbrellas
  • Flashlight / Lantern

Bath Gear

  • Sunscreen
  • Baby Wipes
  • Deodorant
  • Shampoo / Soap
  • Hand Sanitizer
  • Personal Items
  • Human repair kit (plasters, headache tablets etc.)

Extra Gear

  • A container or two for water
  • Ear plugs
  • Deodorant
  • Water / ice
  • Sealed food / coolers / utensils
  • Bug Spray

Please don’t bring any valuables!
Don’t bring anything that you can’t afford to lose!

PROHIBITED ITEMS:

  • ABSOLUTELY NO GLASS Containers of any size.
  • Tools, weapons, harmful objects and any item that can be used as a weapon, including pepper spray are prohibited.
  • Illegal Substances, drug paraphernalia and drugs are strictly prohibited.
  • No animals will be allowed. Leave your pet(s) at home. We know, we’ll miss ours too.
  • Fireworks, paper lanterns or any type of explosives are prohibited.
  • No unapproved vending of any kind is allowed.
  • No Drones (with or without cameras) or any unmanned flying vehicle allowed.
  • No motorized vehicles of any kind.
  • No amplified sound equipment. Acoustic music is welcome. (Please respect your neighbors and leave your electrified music gear at home.)
  • No Campfires of any kind will be permitted; this includes propane fireplaces.
  • No BBQ propane tanks, grills or charcoal grills. ONLY small propane bottle type cooktops are allowed in designated areas. Please check with reception for more information.
  • No external generators will be allowed in the campgrounds.

The Nomad Pop-Up Hotel has a zero tolerance drugs policy.
Any illegal drugs will be confiscated and the police may decide to prosecute. “Legal highs” are also strictly prohibited and may result in ejection from The Nomad Pop-Up Hotel camp.

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33. What’s the deal with parking? (Festivals)

Free car parking is available at most festivals.
Depending on the festival conditions the hotel might offer alternative parking options, which might have surcharges.
The hotel does not accept liability for loss or damage to cars and their contents.

We recommend carpooling or finding a ride in order to reduce air pollution and traffic congestion.
If you have any specific needs or questions, please contact us to let us know upon your arrival.

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34. How often are bed linens and towels changed? (Fetsivals)

We change bedding and towels (when included) with each new client. For occupancy longer than a week they will be changed at least twice a week.
Fresh towels and bedding can be purchased at the reception for a small fee.
If you have any specific needs, please contact us to let us know upon your arrival.

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35. How often will the room/tent be cleaned? (Festivals)

Room can be cleaned daily upon request and is cleaned thoroughly with each new client.

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36. Are there swimming facilities? (Festivals)

It will depend on the conditions provided by the festival.
Guests swim at their own risk and a person under 16 years of age must only use the Swimming Pool Facility under proper adult supervision. You must follow any other rules posted near the pool governing its use.

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37. Is there a cooking area? (Festivals)

It will depend on the conditions provided by the festival.
No BBQ propane tanks, grills or charcoal grills. ONLY small propane bottle type cooktops are allowed in designated areas. Please check with reception for more information and please also refer to the festivals website for further rules & restrictions.

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38. How do I contact Lost & Found? (Festivals)

If you lost something at The Nomad Pop-Up Hotel, please contact us and someone will be in touch with you shortly.

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39. Can I call somebody if I can’t find the The Nomad Pop-Up Hotel camp? (Festivals)

Sure thing! One week prior to the festival you will receive an info mail. This contains practical information such as where you can find us and contact information of our team on-site. We are available 24/7!

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40. Do I have to check out when leaving? (Festivals)

Yes, this is mandatory! We will check the tent together with you just before your check-out to ensure everything is left undamaged.

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41. Damages and Loss? (Festivals)

If any items in your rooms (including the tent, its furniture, accessories and fittings) are damaged or missing during your stay with us, please inform a member of staff immediacy. Neglecting to do so, we will invoice you the cost of replacing the missing or damaged item(s) (Replacement Cost). Please refer to our Terms & Conditions for more details.

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42. How can I keep up with news and updates about The Nomad Pop-Up Hotel?

Be sure to follow us on Facebook and Instagram for the most up-to-date information and alternatively you can also subscribe to our newsletter here.

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Always remember…  No bad attitudes! ❤
Be respectful to your neighbours. Be kind to each other, share space, and help someone else who is in need.